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People often don’t know what to do with their old stuff; when asked what they do once they have a new item to replace the old one, they either say “I don’t know,” “I’ll keep it around just in case,” or “I’ll throw it away.” When asked what they would IDEALLY want, they say “I want it to be recycled/reused.” There is a gap between the ideal and reality.
— Conducting user research on how people fix things
Posted 11 months ago
